HosteLyt

1. Introduction

HosteLyt is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email, phone number)
• Hostel management details (hostel information, room details)
• Tenant and occupancy information
• Payment information and transaction history
• Complaint and maintenance records
• Documents you upload (Aadhar, PAN, etc.)
• Device information and app usage data

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our hostel management services
• Process payments and manage subscriptions
• Send notifications and communicate important updates
• Generate reports and analytics for hostel management
• Comply with legal obligations
• Improve and optimize our platform
• Support customer service and issue resolution
• Prevent fraud and unauthorized access

4. Data Security

We implement comprehensive security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• JWT-based authentication with secure token management
• Multi-tenant architecture ensuring data isolation between hostels
• Regular security audits and updates
• Access controls and role-based permissions
• Secure payment gateway integration with Razorpay

5. Information Sharing

We do not sell or share your personal information with third parties except:

• With payment processors for transaction processing
• With notification services (WhatsApp, Email) for communications
• When legally required by law or court order
• To protect our legal rights and prevent fraud
• With your explicit consent

6. Multi-Tenancy & Data Isolation

HosteLyt operates as a multi-tenant platform. Your hostel's data is completely isolated from other hostels. Only authorized users of your hostel can access your information. Super Admin users can only access platform-level data and cannot view individual hostel information without explicit access.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of certain communications
• Export your data in a portable format

8. Cookies & Tracking

Our app uses local storage (AsyncStorage) to store authentication tokens and user preferences. We may also collect anonymous usage data to improve our services.

9. Third-Party Services

Our app integrates with third-party services including:

• Razorpay for payment processing
• WhatsApp and Email for notifications
• Firebase Cloud Messaging (optional) for push notifications
• MongoDB Atlas for database hosting
• These providers have their own privacy policies

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information and terminate the child's account.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data, which will be processed within 30 days, subject to legal retention requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through the app. Your continued use of HosteLyt after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: